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Anime Gear Guru

Welcome to Anime Gear Guru Support! We're here to help you with any questions or issues you may have regarding your anime merchandise.

At Anime Gear Guru, we take great pride in offering high-quality anime gear to our customers. Our team works hard to ensure that every product we sell meets our high standards, but we understand that sometimes things can go wrong. That's why we offer comprehensive support to ensure you're satisfied with your purchase.

If you have any questions about our products, shipping, or anything else, we're here to help. Our team of support agents is available around the clock to provide you with the assistance you need. You can contact us via email, phone, or live chat, and we'll be happy to assist you.

If your order arrives damaged or there's an issue with your product, please don't hesitate to contact us. We'll work quickly to resolve the issue and make things right. We aim to ensure that you're happy with your purchase, and we'll do everything possible to make that happen.

Anime Gear Guru Help Center and Support

Processing of orders can take up to 2-3 days. Also, we recommend checking the item you purchased since it may be a PRE-ORDER ITEM. Check the item title to see if there is a Phase # and/or Pre-Order labeled.

Example:


 
 



 
 

As you can see this order, is a Pre Order item with the details on the estimated delivery date. We do want to let you know that this is 100% refundable due to it being a pre-order item🙂

Where is my order?

Shipping Policy
US ONLY
🚚 STANDARD
5-8 Business Days*
✈️ EXPRESS
3-4 Business Days*
🚀 RUSH
1-2 Business days
🐢 NO RUSH
10-15 Business Days*
*Estimated number of business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or US holidays. This time includes processing and in-transit time for your order.
 
When will Pre-Orders be shipped?
Pre-Orders can take any where from 3-6 months to be delivered and will be represented in the details of the product on exact time, so please make sure to read. 
How long will it take for my order to process shipping?
We are a small team and growing so please be patient with us! We are however fully transparent so please give support@animegearguru.com an email and we will get back to you as soon as possible!
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4-5 business days, Express orders can still take up to 3-4 business days, and Rush orders can still take up to 1-2 business day to process. This is just an estimate and doesn't include weekends or holidays.
How long does transit time take for order to arrive?
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy or the Shipping chart above.
Anime Gear Guru is not responsible for applicable customs fees, import duties, taxes, lost/stolen packages or any other charges.

What is your shipping policy?

Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@animegearguru.com. If your return is accepted, You will have to purchase a return shipping label, and follow our instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@animegearguru.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How do Refunds/Returns work?

A sizing guide is a set of instructions and measurements designed to help people choose the correct size of clothing or other items.

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font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div data-block="true" data-editor="1ea24" data-offset-key="et2ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="et2ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="et2ir-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="1ea24" data-offset-key="db6db-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="db6db-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="db6db-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Sizing differs from person to person, so getting your measurements and comparing them to our size charts is the best way to get an idea that the jacket will fit snugly or loosely.</span></span></div></div><div data-block="true" data-editor="1ea24" data-offset-key="eakga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eakga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="eakga-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="1ea24" data-offset-key="54uq7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="54uq7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="54uq7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Also!! PLEASE BUY WITH CONFIDENCE, we ALWAYS buy extras of each size just in case anyone needs a size exchange and depending on your location we will usually take care of the shipping costs for you!</span></span></div></div><div data-block="true" data-editor="1ea24" data-offset-key="5pdhb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5pdhb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5pdhb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="1ea24" data-offset-key="6bo5i-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bo5i-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bo5i-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">And if we do not have the proper size for you we will issue you a full refund! &#x1F450;</span></span></div></div><div data-block="true" data-editor="1ea24" data-offset-key="9v4bu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Sizing Guide

A cleaning guide is a set of instructions and recommendations designed to help people clean various items, effectively and safely.

Cleaning / Care Guide

Create an account here by clicking here!. Once your account is created and you are in. Click Account, then on the drop-down click Account information. Then below where you see Addresses click on the + icon to input your address. Add address should po

<p>Create an account here by <a href="https://shopify.com/25415614509/account/orders" rel="noopener noreferrer" target="_blank">clicking here!</a></p><p>Once your account is created and you are in.</p><p>Click Account, then on the drop-down click Account information.</p><p><img src="https://uploads.gorgias.io/GyBLV6kOG96NbQkK/undefined-7dba31b5-e3dd-409c-9f97-d04e49593ee9" style="width: 656px;" class="fr-fic fr-dib"></p><p>Then below where you see <strong>Addresses&#xA0;</strong>click on the <strong>+&#xA0;</strong>icon to input your address.</p><p><img src="https://uploads.gorgias.io/GyBLV6kOG96NbQkK/undefined-38fda67d-e2af-4a8d-937b-6793f09405b3" style="width: 645px;" class="fr-fic fr-dib"></p><p>Add address should pop up, please fill out all address information.</p><p><img src="https://uploads.gorgias.io/GyBLV6kOG96NbQkK/undefined-fae2eeaf-6c0b-4c53-9b8d-03bf4345401f" style="width: 650px;" class="fr-fic fr-dib"></p><p><br></p>

How to add or make changes to an existing shipping address?

Our pre-order (phase) program allows you to get amazing deals on our newest items, including exclusive Phase releases, before they officially launch. Phase 1 items arrive in X months, followed by Phase 2 in Y months, and the full collection in Z mont

Get more information

Sizing Guide

Cleaning / Care Guide

How to add or make changes to an existing shipping address?

What is a Pre-Order or Phase item?